ICOM Plus Terms and Conditions


1.1What these terms cover. These are the terms and conditions on which we supply services to you. 

1.2Why you should read them. Please read these terms carefully before you commence your subscription. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.  


2.1Who we are. On this website and in correspondence relating to our subscriptions, the terms “ICOM”, “We” and “Us” refer collectively to The International College of Oriental Medicine Limited. The International College of Oriental Medicine Limited is a company incorporated in England and Wales under company number 01315642, whose registered office is at Van Buren House, Green Hedges Avenue, East Grinstead, West Sussex RH19 1DZ. Registered charity number 274066. 

2.2How to contact us. If you have any questions about these terms and conditions, please email us at [email protected]. 

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address you provide to us when you sign up for the subscription. 


3.1 How we will accept your application. When you apply to join ICOM Plus, we will send you a message within 3 working days confirming receipt of your subscription. Please note that it only possible to subscribe for one year at a time, not part of a year. Yearly subscriptions are not refundable, and payment can be reimbursed only in case of an order made by mistake. 

3.2 Your status. By subscribing you warrant that you are a graduate of the International College of Oriental Medicine and that the information you have provided is complete and accurate.

You agree:  

  • not to reproduce, duplicate, copy, sell, resell or exploit the materials we provide or any portion of them 
  • not to share your log in details with any third parties. Your subscription is strictly personal
  • not to use meeting transcript apps to record any lectures, meetings or conversations related to ICOM. If you currently use meeting transcript apps for personal or employment-related business, you agree to ensure that the software is not set up to automatically record ICOM+ sessions appearing in your calendar.

3.3 If we cannot accept your application. We are under no obligation to accept your application. However, if we are unable to accept it, we will inform you of this in writing and will not charge you for the subscription. This might be, for example, because you are not a graduate of the International College of Oriental Medicine. 

3.4 Access to services. We will provide you with log-in details within 5 working days of the commencement of your subscription. The email address you provided upon taking out the subscription will be associated with your log-in and you will be granted access to the ICOM Plus MS-Teams. Please note that you will not be provided with any MS365 licences that our undergraduate college students are entitled to.  

3.5  At the end of your one-year subscription period. At the end of your first year your subscription will be automatically renewed on a rolling contract basis unless you cancel. However, we’ll send you a reminder one month before the end of the first year to help you decide about your subscription renewal. If you pay the subscription fee annually and you decide to cancel your subscription mid way through subsequent years after renewal, we will refund you the unused portion of your subscription fee.


4.1Minor changes to the scheme. We may change the scheme: 

(a) to reflect changes in relevant laws and regulatory requirements 

(b) to give effect to relevant changes within the profession (legal, academic, etc.) 

(c) to implement minor technical adjustments and improvements to our digital content (e.g. to address a security threat).  

These types of changes might mean that access to such content is limited temporarily. 

4.2More significant changes to the services and these terms. In addition, we may make other changes to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract before the following renewal.  

4.3Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description that we provided to you before the start of each new yearly subscription. 


5.2  We will make the digital content available for you within 5 working days of accepting your application. An email confirmation and log in details will be sent to you which will enable you to access the digital content. It is your responsibility to ensure that you have access to a device that is compatible with the software we employ to deliver our content. We will keep supplying the service until the subscription expires or you end the contract as described in Clause 6 or we end the contract by written notice to you as described in Clause 8. 

5.3We are not responsible for technical problems outside our control. If our supply of the services is impaired by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise its effect. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial problem you may contact us to end the contract and request a refund for any services you have paid for but not received. These are the only circumstance when we might refund part of your subscription. 

5.4What will happen if you do not give required information to us. We may need certain information from you (such as your current email address) so that we can supply materials to you. If you do not give us this information within a reasonable time of us asking for it, if you give us incomplete or incorrect information, or if you do not keep this information updated (e.g. if you change your email address and do not tell us your new email address), we may end the contract (and Clause 8 will apply). We will not be responsible for any impairment of our services’ provision if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

5.5Reasons we may suspend the supply of services to you. We may have to suspend the supply of one or more online material to: 

(a) deal with technical problems or make minor technical changes 

(b) update the service to reflect changes in relevant laws and regulatory requirements 

(c) comply with specific requirements of the scholars/practitioners providing part of the clinical and academic material. 

5.6We may also suspend your subscription if you do not pay. If you do not pay us for your subscription when you are supposed to (see Clause 10.2) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend access to the scheme until you have paid us the outstanding amounts. We will contact you to tell you we are suspending access. We will not suspend the services where you dispute the unpaid invoice (see Clause 10.3).  If there is no dispute and the debt remains unpaid within 14 days of the date due, we reserve the right to commence legal proceedings without further notice.  We also reserve the right to recover any interest accrued on the amount owed. 


6.1 Ending your contract with us. Your rights when you end the contract will depend on how we are performing and when you decide to end the contract. 

(a) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 6.3; 

(b)If you have just changed your mind about the service, you still have to pay the full subscription fee as our services are on an annual (not monthly) basis 

6.3 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you for any services which have not been provided and/or any outstanding issues. The reasons are: 

(a) we have told you about an upcoming change to the service or these terms which you do not agree to (see Clause 4.2); 

(b) there is a risk that the service may be significantly impaired because of events outside our control; 

(c) we have suspended the service for technical reasons, or notify you that we are going to suspend it for technical reasons, in each case for a period of more than one month;  

6.4 How long do I have to change my mind? 

You have 14 days after the day you commence the subscription to cancel. You must notify us in writing within this 14-day period.  


Tell us you want to end the contract. To end the contract with us at the end of your subscription year, please let us know by contacting us. However, we’ll send you a reminder one month in advance to help you decide about your subscription renewal. Otherwise, your monthly or annual payment will continue. 


8.1We may end the contract if you break it. We may end the contract for a service at any time by writing to you if: 

(a)  you do not make any payment to us when it is due, and you still do not make payment within 14 days of us reminding you that payment is due 

(b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, current email address 

(c)  you reproduce, duplicate, copy, sell, resell or exploit any of our services or any portion of them without express written permission by us. 

8.2You may have to compensate us if you break the contract. If we end the contract in the situations set out in Clause 8.1 we will not refund any money you have paid for services and, in case of direct debits payments, you are still liable to pay for the full year subscription. Furthermore, we may take legal action against you if you have caused any damage or loss (image, academic reputation, financial, etc) as set out in Clause 8.1 (c). 


How to tell us about problems. If you have any questions or complaints about the service, please contact [email protected]. 


10.1Service prices. Subscription fee is subject to change without notice. However, any changes will take effect at the next renewal of your subscription. 

10.2When you must pay and how you must pay. We accept payment by Visa, Mastercard, Paypal or by bank transfer and standing order. You agree to pay for a whole year’s subscription but you may pay the amount on a monthly basis. 

10.3What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. 


We will only use your personal information as set out in our Privacy Policy. 


12.1Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms. 

12.2Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date. 

12.3Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.